Terms of Use

Last Updated: December 10, 2025

1. Acceptance of Terms

Welcome to Elite EA Collective ("Elite EA," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website, services, and any related content (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not access or use our Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the modified Terms.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Description of Services

Elite EA provides executive assistant services, including but not limited to calendar management, email management, travel coordination, meeting preparation, task delegation support, and administrative assistance. Our Services are provided remotely by U.S.-based executive assistants.

The specific scope of services will be defined in a separate Service Agreement or Statement of Work. These Terms supplement, but do not replace, any executed Service Agreement between you and Elite EA.

4. User Accounts and Registration

4.1 Account Creation

To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or non-payment of fees.

5. Client Responsibilities

As a client of Elite EA, you agree to:

Provide clear instructions and necessary information to your assigned executive assistant
Respond to requests for clarification or additional information in a timely manner
Maintain professional and respectful communication with all Elite EA staff
Comply with all applicable laws and regulations in your use of the Services
Not request or direct your executive assistant to perform illegal activities or activities that violate these Terms
Provide access to necessary tools, platforms, and systems required to perform the Services
Review and approve work product in a timely manner
Pay all fees when due in accordance with your Service Agreement

6. Fees and Payment

6.1 Service Fees

Fees for our Services are specified in your Service Agreement or Statement of Work. All fees are in U.S. dollars unless otherwise specified.

6.2 Payment Terms

Payment is due according to the terms specified in your Service Agreement. You agree to pay all fees by the due date using the payment method you have provided. We accept payment via credit card, ACH transfer, or other methods as agreed upon.

6.3 Late Payment

If payment is not received by the due date, we reserve the right to charge a late fee of 1.5% per month (or the maximum allowed by law, whichever is lower) on any outstanding balance. We may also suspend or terminate Services until payment is received in full.

6.4 Refunds

All fees are non-refundable except as expressly provided in your Service Agreement or as required by law. In the event of a dispute, you agree to notify us in writing within 30 days of the charge.

6.5 Fee Changes

We reserve the right to change our fees upon 30 days' written notice. Continued use of the Services after notice of a fee change constitutes acceptance of the new fees.

7. Intellectual Property Rights

7.1 Elite EA Content

All content on our website and in connection with our Services, including text, graphics, logos, images, software, and other materials (collectively, "Elite EA Content"), is the property of Elite EA or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use Elite EA Content without our prior written permission.

7.2 Client Content

You retain all rights to any content, information, or materials you provide to us ("Client Content"). By providing Client Content, you grant Elite EA a limited, non-exclusive, royalty-free license to use, reproduce, and process Client Content solely for the purpose of providing the Services to you.

7.3 Feedback

If you provide us with any feedback, suggestions, or ideas regarding our Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and otherwise exploit such feedback without any obligation to you.

8. Confidentiality

8.1 Definition

"Confidential Information" means any non-public information disclosed by one party to the other, including but not limited to business information, financial data, client lists, strategies, and any information that would reasonably be considered confidential.

8.2 Obligations

Each party agrees to:

Maintain the confidentiality of the other party's Confidential Information
Use Confidential Information only for the purpose of performing under these Terms
Not disclose Confidential Information to third parties without prior written consent
Protect Confidential Information using at least the same degree of care used to protect its own confidential information

8.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) is rightfully received from a third party without confidentiality obligations; (c) is independently developed without use of Confidential Information; or (d) must be disclosed pursuant to law or court order.

9. Data Privacy and Security

We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our Services, you consent to our collection and use of information as described in the Privacy Policy.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You acknowledge and accept the risks of transmitting information over the internet.

10. Prohibited Conduct

You agree not to:

Use the Services for any unlawful purpose or in violation of these Terms
Impersonate any person or entity or falsely state or misrepresent your affiliation
Interfere with or disrupt the Services or servers or networks connected to the Services
Attempt to gain unauthorized access to any portion of the Services or any other systems or networks
Upload or transmit viruses, malware, or any other malicious code
Collect or harvest any information from the Services through automated means
Use the Services to send spam, chain letters, or other unsolicited communications
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
Violate any applicable laws or regulations
Request or instruct Elite EA staff to engage in illegal activities or activities that violate professional ethics

11. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Elite EA. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that Elite EA is not liable for any damage or loss caused by your use of any third-party services.

We may integrate with third-party tools and platforms (such as calendar applications, email services, project management tools) to provide our Services. Your use of such third-party services is subject to their respective terms and conditions.

12. Disclaimers and Limitations of Liability

12.1 "AS IS" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION OBTAINED THROUGH THE SERVICES.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE EA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;(B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;(C) ANY CONTENT OBTAINED FROM THE SERVICES; OR(D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL ELITE EA'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO ELITE EA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12.3 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you, and our liability will be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Elite EA, its affiliates, officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Your Client Content or any content you provide
Any instructions or directions you provide to Elite EA staff

14. Termination

14.1 Termination by You

You may terminate your use of the Services at any time by providing written notice in accordance with your Service Agreement. You remain responsible for all fees incurred prior to termination.

14.2 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

Breach of these Terms
Non-payment of fees
Fraudulent activity
Request by law enforcement or government agency
Discontinuance or material modification of the Services

14.3 Effect of Termination

Upon termination:

Your right to use the Services will immediately cease
You must cease all use of Elite EA Content
You remain liable for all fees and charges incurred prior to termination
Sections that by their nature should survive termination shall survive, including but not limited to Sections 7 (Intellectual Property), 8 (Confidentiality), 12 (Disclaimers and Limitations), 13 (Indemnification), and 16 (Dispute Resolution)

We will return or destroy your Client Content as specified in your Service Agreement, subject to applicable legal and regulatory requirements.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@eliteeacollective.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or Elite EA may bring a formal proceeding.

15.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will be conducted in [Your State/City], unless otherwise agreed by the parties.

The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

15.3 Class Action Waiver

YOU AND ELITE EA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Elite EA agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of representative or class proceeding.

15.4 Exceptions to Arbitration

Either party may bring a lawsuit in court solely for injunctive relief to stop unauthorized use or abuse of the Services or intellectual property infringement without first engaging in arbitration or the informal dispute resolution process.

15.5 Opt-Out

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to legal@eliteeacollective.com. If you opt out, you and Elite EA agree to resolve disputes through the courts as described in Section 15.6.

15.6 Jurisdiction and Venue

If arbitration does not apply (either because you opted out or the dispute falls under an exception), you agree that any judicial proceeding will be brought in the federal or state courts located in [Your County, State]. Both you and Elite EA consent to venue and personal jurisdiction in these courts.

16. General Provisions

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law provisions.

16.2 Entire Agreement

These Terms, together with our Privacy Policy and any Service Agreement or Statement of Work, constitute the entire agreement between you and Elite EA regarding the Services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

16.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

16.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

16.5 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be null and void.

16.6 Force Majeure

Elite EA shall not be liable for any failure or delay in performing obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.7 Notices

All notices under these Terms shall be in writing and shall be deemed given when delivered personally, sent by confirmed email, or sent by certified or registered mail, return receipt requested, to the addresses provided by you during registration or as updated by you, or to Elite EA at:

Elite EA Collective
Email: hello@eliteeacollective.com
Website: www.eliteeacollective.com/contact

16.8 Independent Contractors

The relationship between you and Elite EA is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Elite EA.

16.9 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16.10 Contact Information

If you have any questions about these Terms, please contact us at: